The Group consists of nine companies operating under BELLSYSTEM24 Holdings, a pure holding company: BELLSYSTEM24, Inc. (CRM business, CRO business), CTC First Contact Corporation (BPO business), TB Next Communications Co., Ltd. (back office and contact center business), Horizon One Corporation (Consulting and outsourcing services in the fields of human resources and accounting), THINKER Inc. (Data Marketing Business), BELL SOLEIL INC. (other business), and BELLSYSTEM24 VIETNAM in Vietnam and BELLSYSTEM24 TAIWAN in Taiwan and True Touch in Thailand.
CTC First Contact Corporation
TB Next Communications Co., Ltd.
Horizon One Corporation
THINKER Inc.
BELL SOLEIL INC.
BELLSYSTEM24 VIETNAM Inc.
BELLSYSTEM24 TAIWAN, Inc.
True Touch Co., Ltd.
BELLSYSTEM24 operates the Group's core CRM business. Having been at the forefront since the early days of the contact center outsourcing market, we have set the standard for the industry. This means having responsibility for part of the value chain of the client company beginning with its point of contact with the customer, using advanced operations and new technologies to optimize communication.
In order to realize this goal, BELLSYSTEM24 is actively working to deepen, diversify, and expand the coverage of CRM business, continually pursuing innovation in the CRM business itself.
In the pharmaceutical sales and marketing sector, the Pharmaceutical Development Division(formerly BI Medical Inc.) is engaged in CRM business and CRO business* utilizing contact center operations, IT, etc. *Contract Research Organization A company that is commissioned by or acts on behalf of a pharmaceutical company to conduct clinical trial services for the development of a drug.
In 2000, we launched a drug information (DI) service for pharmaceutical companies. In recent years we have been integrating the special techniques required for communicating with professionals and patients in the medical sector with IT systems developed in the CRO business to provide a range of BPO solutions with a focus on pharmaceutical companies.
We provide clinical study services such as case registration, drug allocation, and emergency reception. Since 1986, before the term "CRO" even existed, we have been proposing solutions tailored to the needs of pharmaceutical companies utilizing our know-how and extensive business experience acquired through more than 2000 studies.
We sells mobile phone and PC content to consumers through monthly payment plans. Popular content includes Shinjuku no haha and Kagami Ryuji, mainly for NTT DoCoMo's flat-rate, unlimited use "Sugotoku-contents" service for smartphones.
BELL SOLEIL INC. is a special affiliate company that promotes the employment of people with disabilities. Its main business is to act as an administrative agent, contract administrative tasks for the Group's general affairs business, and act as an insurance agency.
