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Case Studies

  • The social media-driven real time support strategies for CX improvement and corporate image enhancement
  • Improvement of Rate and Quality in Response by Establishing a Bi-Company
  • Overall Organizational Optimization and Productivity Improvement by BPO of Real Estate Information Website Operations
  • Formulate Marketing Plans under BPO to Enforce Marketing Skills and Productivity
  • Establishment of the Support Center to Fulfill Customers' True Intentions
  • Quickly responds to COVID-19 mutual aid claims by implementing AI voicebot cloud service
  • Maximization of the Result of BPO with Manualization for Consolidating Personalized Operations
  • Deployment and Utilization of Speech Recognition Tool to reduce Man-hour and Maintain Response Quality
  • Stable expansion of contact centers, including home-office, in a short period of time by implementing the cloud-based next-generation contact center system BellCloud+
  • Implementation of Contact Center with Work-From-Home for Maintaining Stable Operation under Disasters, COVID-19 Pandemic, and Other Emergencies.
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