We would like to announce that we have acquired a patent related to Call Center Virtualization, a next-generation workstyle solution based on mixed reality (MR) technology.

■ About the acquired patent

Name of the invention: Customer support supporting device and wearable information processing terminal based on mixed reality technology

Patent number: Patent No. 6823688

Patent holder: BELLSYSTEM24 Holdings, Inc.

Call Center Virtualization is a next-generation workstyle solution based on the state-of-the-art digital technology. BELLSYSTEM24 Holdings, Inc. and its client De'Longhi Japan Corp. have partnered with Microsoft Japan Co., Ltd. and DataMesh Japan Co., Ltd. to achieve this solution. The solution will reproduce a product as a perfect 3D image in a real space. Communicators can inspect details of the product as if the real product were in front of them as they handle customer inquiries. The goal is to create new workstyles not bound by time or location for working at call centers.