BellSystem24 has acquired a patent related to Call Center Virtualization, a next-generation workstyle solution leveraging mixed reality (MR) technology.

In the nonprofit organization J-Win's 2021 J-Win Diversity Awards sponsored by the Cabinet Office and the Ministry of Health, Labour and Welfare (MHLW), Noriyuki Hayata, a senior managing executive officer of the Company became the first in the call center industry to receive the individual Leader Award. The goal of the awards is to commend people promoting Diversity & Inclusion (D&I), in particular, individuals who break through gridlock, bring new perspectives with a spirit of taking on challenges and the ability to execute, and contribute remarkably to the promotion of the successful careers of women. Hayata has promoted personnel system reforms to create people-friendly workplace (community) where diverse employees are able to enjoy working in a safe and supportive environment, one of the Company's principles of conduct since he was appointed to be an executive in charge of personnel affairs management in 2017. He reformed the personnel system to improve the working conditions of contract employees, encouraged male employees to take childcare leave, created a culture of bottom-up promotion by forming the cross-functional D&I Project, and made contract employees regular employees. The selection board noted his passion and ability to execute which has resulting in a variety of initiatives and results.