BellSystem24 began working on work-style reforms with the purpose of creating workplaces where all employees can continue to do their job for a long time with a sense of ease. As part of the first of the revisions to BellSystem24's HR system, call center supervisors and staff who have been continually employed for six months can become permanent employees without waiting for the five years it would normally take under the Revised Labor Contracts Act.(1) Employees can begin to switch over starting October 2017, with 22,000 people being eligible.(2)

• (1) For employees with limited-term contracts who renewed their contracts with the same organization for a total exceeding five years (employees who worked for five years or more beginning on April 1, 2018), they can switch over to a permanent labor contract based on their request.
• (2) This includes the approximately 8,500 people who would fit the requirements under the same act.

Currently, it is said hiring difficulties in the labor market are common. BellSystem24 believes one of the reasons is that the number of workers with limitations due to nursing, childcare, and more has increased, with there being a gap between people who want to work and actual opportunities to work. BellSystem24 will create an HR system that responds flexibly to the needs of each employee, maintaining human resources in a stable manner by providing an optimal work environment. Long-term employment will in turn deliver higher quality services and accelerate business expansion.