On October 26, 2020, we presented a lecture at Employment Summit 2020 organized by the Ittounokai Medical Foundation's Chubu Employment and Livelihood Support Center. The goal of the seminar is to learn more about the employment, lives, and job retention of people with disabilities. In the lecture, Yukina Gushiken, a manager in Customer Solution Business Division 2, explained example initiatives for the employment of people with disabilities at Okinawa Solution Center 2. About 80 participants attended remotely or in-person at the venue in Chatan-cho, Okinawa.

Her presentation explained the points they considered when people with disabilities work at a contact center. For instance, they segmented an array of processes to identify work, and established a system enabling workers to begin with relatively simple tasks and learn other work gradually.