BellSystem24 launches a Call Center Workstyle Innovation Project aimed at creating new call center workstyles not bound by time or location by leveraging the latest digital technologies. The partners have jointly developed Call Center Virtualization as a next-generation workstyle solution that leverages mixed reality (MR), and launched test operat

Call Center Virtualization is a solution for providing De'Longhi product customer support services from locations other than call centers by combining Microsoft HoloLens 2, a mixed reality head-mounted display, with an MR application that utilizes DataMesh's 3-D hologram technology.

This enables people whose ability to work is constrained by location or available time, such as those living in rural areas or needing to balance work with childrearing or nursing care, to undertake work of the same level as an operator working at a call center.