| 2025 |
Jan. |
Acquired SKY Perfect Customer-relations Corporation. |
| 2024 |
Nov. |
Making Taiwan branch a subsidiary. Company name changed to BELLSYSTEM24 TAIWAN, Inc. |
| 2023 |
Jul. |
Acquired THINKER Inc. as a subsidiary. |
| Apr. |
Additional investment in Vietnam's "Hoa Sao" and making it a subsidiary. Company name changed to BELLSYSTEM24 VIETNAM Inc. |
| 2022 |
Aug. |
Opens Ikebukuro Solution Center 3. |
| Jun. |
Opens Fukuoka Solution Center 6. |
| Mar. |
Established Horizon One Corporation, a joint venture with Layers Consulting Inc. |
| Mar. |
Merges POCKE INC.. |
| 2021 |
Jun. |
Moves Head Office to Tokyo's Minatoku. |
| 2020 |
Jun. |
Established TB Next Communications Co., Ltd., a joint venture with TOPPAN Inc. |
| Mar. |
Established a branch in Taiwan. |
| Mar. |
Opens Sapporo Second Head Office. |
| Jan. |
Invested in TrueTouch Co., Ltd., a major contact center operator in Thailand |
| 2019 |
Nov. |
Merges BI Medical, Inc.. |
| Jan. |
Opens Minami-Osawa Solution Center. |
| 2018 |
Apr. |
Opens Ikebukuro Solution Center 2. |
| 2017 |
Jul. |
Completes investment toward Vietnam's "Hoa Sao" and starts its business in Vietnam. |
|
Expands BPO Business with CTC, "CTC First Contact" to be made into a joint subsidiary. |
| Jun. |
Opens Sapporo Solution Center 4. |
| Apr. |
Opens "BellKids Toyosaki Day-Care" in Okinawa |
| 2016 |
Nov. |
Opens Kohoku Small Office. |
| Sep. |
Opens Fukuoka Solution Center 4. |
|
Opens Fukuoka Solution Center 5. |
|
Opens Sendai Solution Center 2. |
| Aug. |
Increases cooperation with CTC, starting to sell "eBellCloud" through CTC. |
| 2015 |
Oct. |
Opens Toyosaki Solution Center. |
| Sep. |
Merges BBCall,Inc.. |
| Mar. |
Opens Okinawa Solution Center 2. |
| Feb. |
Opens Sapporo Solution Center 3. |
| 2014 |
Nov. |
Opens Noborokawa Solution Center. |
| Aug. |
Opens Hiroshima Solution Center 3. |
| Apr. |
Opens Nakano Solution Center. |
| Mar. |
Shifts to a holding company. |
| 2013 |
Oct. |
Launches consulting services that suggest optimization of channel mix of calls and websites. |
|
Starts operation of a center specializing in sales under merit-based reward system. |
| Aug. |
Opens Fukuoka Solution Center 3. |
|
Moves Head Office to Tokyo's Chuo-ku. |
| 2012 |
Mar. |
Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc. |
| 2011 |
Nov. |
Luanched BellSocial CRM, a CRM service using social media. |
| Oct. |
Launched Bell@Home, a home-based call center service. |
| Sep. |
Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2). |
| Jun. |
Starts full-scale operation of BellCloud®, a next-generation private cloud platform service. |
|
Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2). |
| Mar. |
Establishes special subsidiary BELL SOLEIL, Inc. |
| 2009 |
Aug. |
Moved Head Office to Tokyo's Shibuya Ward. |
| Mar. |
Spins off content business to form a new company, POCKE, INC. |
| 2008 |
Dec. |
Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1). |
| 2007 |
Jun. |
Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2). |
| Mar. |
Obtains Privacy Mark certification. |
| 2006 |
May |
Obtains ISO/IEC27001 certification. |
| Jan. |
Opens RMCOsaka (now Osaka Solution Center). |
|
Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business in Hokkaido, following Kansai. |
| 2005 |
Aug. |
Opens RMC Saitama (now Saitama Solution Center). |
| 2004 |
Jul. |
Acquires shares in BB Call, Inc. (turning it into a subsidiary) |
| 2002 |
Jul. |
Opens Matsue Solution Assurance Terminal (now Matsue Solution Center). |
| 2001 |
Aug. |
Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center). |
|
Pharmaceutical Services Business Headquarters obtains ISO 9001 certification. |
| May |
Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1). |
| 2000 |
Aug. |
Opens Okinawa Sales Assurance Terminal (now Okinawa Solution Center 1). |
| 1999 |
Dec. |
Opens Sanda New Media Laboratory (now Kobe Solution Center). |
| 1996 |
Aug. |
Upgrads Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1). |
| 1993 |
Dec. |
Launches Computer-Related Call Center Operation Business. |
| Oct. |
Launched Service for Mobile Communications Carriers. |
| Jul. |
Launches Election Polling Service. |
| 1992 |
Mar. |
Opens Kanazawa Sales Office (now Kanazawa Solution Center). |
| 1991 |
Dec. |
Launches Autocall Collection Service. |
| Oct. |
Opens Takamatsu Operation Center (now Takamatsu Solution Center). |
| 1989 |
Jun. |
Opens Yokohama Operation center (now Minato Mirai Solution Center). |
| 1988 |
Mar. |
Establishes industry's first monitor room at Tokyo Head Office. |
| 1987 |
Nov. |
Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro, Toshima-ku. |
| 1986 |
May |
Launches Call Center Service For Mail Order Companies. |
| 1984 |
Aug. |
Launches Call Center Service and Interpreting Service in English. |
| 1983 |
Sep. |
Launches TV Shopping Order Call Center Service. |
| Jun. |
Launches Telephone Research Service. |
| Jan. |
Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide. |
| 1982 |
Dec. |
Expands service area to 6 cities, with the addition of Sapporo, Nagoya, Osaka, Matsushima and Fukuoka. |
| Oct. |
Launches Night-time and Holiday Credit Application Call Center Service. |
|
Launches 24-Hour Call Center Service Using Call Diverters. |
| Sep. |
BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku. |
