Company
Corporate History
| 2025 | Jan. | Acquired SKY Perfect Customer-relations Corporation. |
|---|---|---|
| 2024 | Nov. | Making Taiwan branch a subsidiary. Company name changed to BELLSYSTEM24 TAIWAN, Inc. |
| 2023 | Jul. | Acquired THINKER Inc. as a subsidiary. |
| Apr. | Additional investment in Vietnam's "Hoa Sao" and making it a subsidiary. Company name changed to BELLSYSTEM24 VIETNAM Inc. | |
| 2022 | Aug. | Opens Ikebukuro Solution Center 3. |
| Jun. | Opens Fukuoka Solution Center 6. | |
| Mar. | Established Horizon One Corporation, a joint venture with Layers Consulting Inc. | Mar. | Merges POCKE INC.. |
| 2021 | Jun. | Moves Head Office to Tokyo's Minatoku. |
| 2020 | Jun. | Established TB Next Communications Co., Ltd., a joint venture with TOPPAN Inc. |
| Mar. | Established a branch in Taiwan. | |
| Mar. | Opens Sapporo Second Head Office. | |
| Jan. | Invested in TrueTouch Co., Ltd., a major contact center operator in Thailand | |
| 2019 | Nov. | Merges BI Medical, Inc.. |
| Jan. | Opens Minami-Osawa Solution Center. | |
| 2018 | Apr. | Opens Ikebukuro Solution Center 2. |
| 2017 | Jul. | Completes investment toward Vietnam's "Hoa Sao" and starts its business in Vietnam. |
| Expands BPO Business with CTC, "CTC First Contact" to be made into a joint subsidiary. | ||
| Jun. | Opens Sapporo Solution Center 4. | |
| Apr. | Opens "BellKids Toyosaki Day-Care" in Okinawa | |
| 2016 | Nov. | Opens Kohoku Small Office. |
| Sep. | Opens Fukuoka Solution Center 4. | |
| Opens Fukuoka Solution Center 5. | ||
| Opens Sendai Solution Center 2. | ||
| Aug. | Increases cooperation with CTC, starting to sell "eBellCloud" through CTC. | |
| 2015 | Oct. | Opens Toyosaki Solution Center. |
| Sep. | Merges BBCall,Inc.. | |
| Mar. | Opens Okinawa Solution Center 2. | |
| Feb. | Opens Sapporo Solution Center 3. | |
| 2014 | Nov. | Opens Noborokawa Solution Center. |
| Aug. | Opens Hiroshima Solution Center 3. | |
| Apr. | Opens Nakano Solution Center. | |
| Mar. | Shifts to a holding company. | |
| 2013 | Oct. | Launches consulting services that suggest optimization of channel mix of calls and websites. |
| Starts operation of a center specializing in sales under merit-based reward system. | ||
| Aug. | Opens Fukuoka Solution Center 3. | |
| Moves Head Office to Tokyo's Chuo-ku. | ||
| 2012 | Mar. | Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc. |
| 2011 | Nov. | Luanched BellSocial CRM, a CRM service using social media. |
| Oct. | Launched Bell@Home, a home-based call center service. | |
| Sep. | Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2). | |
| Jun. | Starts full-scale operation of BellCloud®, a next-generation private cloud platform service. | |
| Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2). | ||
| Mar. | Establishes special subsidiary BELL SOLEIL, Inc. | |
| 2009 | Aug. | Moved Head Office to Tokyo's Shibuya Ward. |
| Mar. | Spins off content business to form a new company, POCKE, INC. | |
| 2008 | Dec. | Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1). |
| 2007 | Jun. | Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2). |
| Mar. | Obtains Privacy Mark certification. | |
| 2006 | May | Obtains ISO/IEC27001 certification. |
| Jan. | Opens RMCOsaka (now Osaka Solution Center). | |
| Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business in Hokkaido, following Kansai. | ||
| 2005 | Aug. | Opens RMC Saitama (now Saitama Solution Center). |
| 2004 | Jul. | Acquires shares in BB Call, Inc. (turning it into a subsidiary) |
| 2002 | Jul. | Opens Matsue Solution Assurance Terminal (now Matsue Solution Center). |
| 2001 | Aug. | Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center). |
| Pharmaceutical Services Business Headquarters obtains ISO 9001 certification. | ||
| May | Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1). | |
| 2000 | Aug. | Opens Okinawa Sales Assurance Terminal (now Okinawa Solution Center 1). |
| 1999 | Dec. | Opens Sanda New Media Laboratory (now Kobe Solution Center). |
| 1996 | Aug. | Upgrads Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1). |
| 1993 | Dec. | Launches Computer-Related Call Center Operation Business. |
| Oct. | Launched Service for Mobile Communications Carriers. | |
| Jul. | Launches Election Polling Service. | |
| 1992 | Mar. | Opens Kanazawa Sales Office (now Kanazawa Solution Center). |
| 1991 | Dec. | Launches Autocall Collection Service. |
| Oct. | Opens Takamatsu Operation Center (now Takamatsu Solution Center). | |
| 1989 | Jun. | Opens Yokohama Operation center (now Minato Mirai Solution Center). |
| 1988 | Mar. | Establishes industry's first monitor room at Tokyo Head Office. |
| 1987 | Nov. | Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro, Toshima-ku. |
| 1986 | May | Launches Call Center Service For Mail Order Companies. |
| 1984 | Aug. | Launches Call Center Service and Interpreting Service in English. |
| 1983 | Sep. | Launches TV Shopping Order Call Center Service. |
| Jun. | Launches Telephone Research Service. | |
| Jan. | Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide. | |
| 1982 | Dec. | Expands service area to 6 cities, with the addition of Sapporo, Nagoya, Osaka, Matsushima and Fukuoka. |
| Oct. | Launches Night-time and Holiday Credit Application Call Center Service. | |
| Launches 24-Hour Call Center Service Using Call Diverters. | ||
| Sep. | BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku. |