National University Corporation Shimane University provides a course on student employment and careers as a part of their core curriculum for all students of all school years. We have participated in the course for four consecutive years. Group Manager Ai Kanto from BellSystem24's FHR provided a lecture titled Basic Knowledge for Working. This year, to prevent infection during the COVID-19 pandemic, we provided about 70 students with the opportunity to remotely learn detailed business etiquette.

In the lecture, business etiquette was defined as attitudes, forms and ways of expressing an awareness of others, kindness, and gentleness. The lecturer emphasized that paying attention to customers' backgrounds when talking or writing was the most important point, while also pointing out important matters in the handling of customer by telephone or e-mail based on the knowledge we have cultivated as communications professionals.