BellSystem24 will introduce a new personnel system for contracted employees to realize diverse work styles, create the working environment that allows employees to work in security for a long term and provide the opportunity for successful career. The systems are intended to upgrade job skills of contracted employees and maximize the operational efficiency if they work for us for a long term.
1. Grade 11+ newly established as a job title prior to employment as a regular employee
We newly established Grade 11+, the job title for a candidate for a regular employee that is a level higher than Grade 11, the conventional one. For Grade 11+, we provide the opportunity for the employees to receive the performance review similar to regular employees and pay bonus twice a year according to results. The job title is applicable to those who opt to work as short-time workers due to childcare or other reasons.
Fig. Illustration of newly established Grade 11+
2. A specialist course newly established to have plural career paths
BellSystem24 newly established a specialist course in addition to the existing management course to support diverse career development. This will enable contracted employees showing their high technical skills in practical operations to choose and develop the optimal career path,
3. Introduction of a communicator evaluation system
The system aims to evaluate contribution to each job, the attitude to work (understanding of the importance of teamwork and the implementation), and attendance. The company pays lump-sum money twice a year based on evaluation results.
4. Introduction of a manager evaluation system
The system applies to the call center managers who respond to inquiries by communicators. It evaluates how they treat members of their team and their ability to execute their job.
5. Payment of performance allowance
The company will pay performance allowance to site managers if a yearly performance goal of the whole company is achieved.
6. Introduction of a long-service awarding system for contracted employees
The company pays reward money when contracted employees have worked for the company for 20 years and 30 years.
We completed various workstyle reforms by the previous fiscal year in consideration of "More Advanced Human Resource Management," one of the elements of the medium-term management plan unveiled on May 23, 2017. The reforms include employment of the term contracted employees in certain job grades or higher as regular employees and introduction of a restricted-area employment system without job relocation. We will respond to the policies such as correction of unreasonable treatment that divides regular and non-regular employees proposed by the government and reduce discrimination between regular and non-regular employees.
