BellSystem24, Inc. opened SUDAchi in Sapporo on August 5, 2019 to be an employment support facility securing labor and supporting employment. The goal of the facility is to train job seekers that fall short of our recruitment standards without rejecting them when previously we would have.

In the Hokkaido area, SUDAchi provides conventional skills training for working in a contact center, such as computer skills and ways of speaking politely. Additionally, if the trained staff do not fit assigned jobs, they can return to SUDAchi for re-training to enable them to do other jobs. With the addition of this new scheme, SUDAchi is creating an environment that encourages employees to continue to work over the long term. If there are any places an employee and a job are not aligned, a trainer who has established a trust-based relationship during training will interview the employee. This will mentally support the communicator and the communicator receive an offer to transfer to another position. Additionally, SUDAchi will listen to opinions to identify the reasons for the mismatch to accumulate information and provide it to the center while at the same time improving the working environment.