BELLSYSTEM24 announced today that it has completed development of "Knowledge Generator," the first solution derived from part of the process of its in-development contact center automation solution "Hybrid Operation Loop." "Knowledge Generator" is a proprietary technology that automatically generates high-accuracy knowledge from phone recording data in compliance with the KCS (Knowledge-Centered Service), the global standard for knowledge generation. "Knowledge Generator" was released ahead of the full release of the "Hybrid Operation Loop" solution, incorporating it into BELLSYSTEM24's offering of knowledge management consulting services. This will make it possible to shorten the enormously time-consuming process of developing knowledge in line with the KCS methodology from phone recording data, making the process far more efficient. Through the activities of GenAI Co-Creation Lab., we are already conducting demonstration experiments for "Knowledge Generator" in collaboration with several companies including a major insurance company, and checking accuracy in anticipation of actual application.

■ About The Service Launch Format

BELLSYSTEM24 offers the "Knowledge CX Design Service," a consulting service for companies facing major challenges in knowledge development. This service consolidates scattered knowledge, enabling its use as a foundational database for customer replies at contact centers, FAQs on websites, and sales talks with store staff and sales representatives. Based on its consulting services with our dedicated consultants, BELLSYSTEM24 provides end-to-end support, from operational assessment and the development and creation of knowledge such as FAQs, to operational design and system introduction.
"Knowledge Generator" automates the knowledge and content development and creation processes that were previously done manually by humans, saving an enormous amount of time and money.